Our expert panel will provide valuable insights into workplace of future.What can enterprises do to advance digital literacy of their workforce? Join our #Tweetchat “Workplace of future: Experience, sustainability and #digitalliteracy” on June 23, 2022, at 11 a.m. ET to know more. Save the date: https://t.co/p2jQYMuoYW #STinsights pic.twitter.com/PJzU1ikzMW
— CIO Straight Talk (@CIOStraightTalk) June 22, 2022
The perfect question to start this sessionJust 30 minutes to go for the #Tweetchat on “Workplace of future: Experience, sustainability and #digitalliteracy” with #STinsights of an amazing panel of experts. Visit https://t.co/Xbo5NbaMBd to join the discussion at 11 a.m. ET. pic.twitter.com/S9XmGy7zkX
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
Now it's up to our experts to share their thoughts and insights.We are going live with the #Tweetchat. Join using #STinsights. Here is the first question. pic.twitter.com/SLyLYJOFoR
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
Q1: I think hybrid work is a reasonable compromise. I'm sure we've all experienced the drop in productivity during the last two years. No matter what we do, face to face contact has it's importance especially when it comes to training and mentoring junior employees. #STInsights https://t.co/N0HTgyqiUX
— Adnan Yunus (@udnaan) June 23, 2022
“Q1” While remote work itself is greener, enterprises need to aim for carbon neutral spaces as 40% of total emissions come from offices & commercial buildings. Time to take positive strides toward workplace low on carbon footprint & energy requirement #STinsights @CIOStraightTalk https://t.co/uvQmLPiJMI
— Rakshit (@Rakshitghura) June 23, 2022
#hyridwork is proving to be a great way for employers to attract #talent
— Hana (@Hana_ElSayyed) June 23, 2022
Employers must be careful though not to consider this as a trendy perk or a fad that will fade but offer it as an #employment benefit #futureofwork #HR #recruitment https://t.co/Y4Igk0sA05
Q1 It’s a huge opportunity, there’s a chance to utilize existing buildings better and to reduce commute.
— Maciej Markowski (@MMWorkplace) June 23, 2022
The only problem I see is that the attention of the industry shifted, but it’s temporary.@CIOStraightTalk #STinsights @spaceos_tech #hybridwork #workplaceexperience https://t.co/bf6ThGFBD8
Let's find out what kind of technological investment will make employees more productive.As people have shifted to #hybridwork it should mean less people travelling and should have a positive impact on sustainability, the problem is that offices are still being heated / chilled regardless of people there or not #STInsights @CIOStraightTalk #leadership #futureofwork https://t.co/5VVOM7m3oN
— Tim Hughes 提姆·休斯 (@Timothy_Hughes) June 23, 2022
Do you want to know how to approach technological investments that will improve employee productivity? Continue reading...Join the conversation using #STinsights. Here’s our second question. #Tweetchat pic.twitter.com/5nOngQjLWn
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
A2: Working effectively - not just productively - is the standard for #hybridwork.
— Dion Hinchcliffe (@dhinchcliffe) June 23, 2022
Orgs can do this by removing all obstacles to + enabling:
- Access
- Usability
- Enablement
- Engagement
- Empowerment
- Autonomy
- Self-actualization@CIOStraightTalk #STinsights #FutureOfWork https://t.co/msXAePKdmJ pic.twitter.com/x0w72trDKj
A2. Enterprises should invest in refreshing their #ITInfrastructure, as well as in #CyberSecurity & #DataGovernance to ensure their employees work productively and safely@CIOStraightTalk #STinsights
— Avrohom Gottheil #SiemensAtCollision (@avrohomg) June 23, 2022
A2. Companies need to offer employees the ability to collaborate, but let's not forget that #digitaltransformation is not about tech, it must be people centric, the employees must be front and centre of any digital journey #STInsights @CIOStraightTalk #leadership #futureofwork https://t.co/sNIPlEdoPK
— Tim Hughes 提姆·休斯 (@Timothy_Hughes) June 23, 2022
“Q2” When looking at workplace transformation think of employee journeys, employee personas and how any technology investment can empower workers straight from day of onboarding to their entire productive life within enterprise #STinsights @CIOStraightTalk https://t.co/SHCCrqfQhf
— Rakshit (@Rakshitghura) June 23, 2022
Next, we'll look at how to foster measurable digital literacy.A2: It's refreshing to see more and more organizations invest in digital infrastructure but more tools are not always better. Aim for tightly knit integration and be analytical about usefulness. Adapt early, drop earlier if it doesn't work. #STInsights @CIOStraightTalk https://t.co/Tqp6pDXbs3
— Adnan Yunus (@udnaan) June 23, 2022
Here’s what our experts have to say about this.Time for our third question. Join the conversation using #STinsights. Keep the questions coming! #Tweetchat pic.twitter.com/DuJu3TbhFw
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
Q3 The answer is quite simple - choose the right tools, train your employees, once they see the benefits you don’t need to do any convincing. @CIOStraightTalk #STinsights @spaceos_tech #hybridwork #workplaceexperience#futureofwork https://t.co/aJGDlpKwle
— Maciej Markowski (@MMWorkplace) June 23, 2022
A3. Enterprises can foster measurable digital literacy by creating a culture that encourages #DigitalLiteracy, as well as hiring talent with the right skills.@CIOStraightTalk #STinsights
— Avrohom Gottheil #SiemensAtCollision (@avrohomg) June 23, 2022
A3: #Digitalliteracy absolutely indispensable today.
— Dion Hinchcliffe (@dhinchcliffe) June 23, 2022
Orgs must seize moment + provide:
- #Digitaladoption tools + strategies
- Just-in-time self-service education
- #Talent #analytics workers can use for insights
- Mentoring
Transform learning!@CIOStraightTalk #STinsights https://t.co/RFDPQXPYRx pic.twitter.com/vFR8fXp4tB
“Q3” Evaluate workers’ current digital literacy levels through surveys, ask them what skills will help them be more efficient at job, uncover gaps, map business priorities and areas to cover in training and shape programs around those #STinsights @CIOStraightTalk https://t.co/vR68Q679bf
— Rakshit (@Rakshitghura) June 23, 2022
Let's delve into some strategies for improving employee experience!A3: While it is no longer a question of if, it still remains an tough one to fully address. On our end, we have found gamification to be the most effective way. #STInsights https://t.co/0CJ4ATLNIu
— Adnan Yunus (@udnaan) June 23, 2022
Scroll down to learn how to improve employee experience!A big shoutout to everyone on our panel. Join the conversation using #STinsights. Here’s our fourth question. #Tweetchat pic.twitter.com/ymI9pkX8b7
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
#technology is an enabler to an organizational culture that puts the #customer and the #customerexperience at the heart of the business. So the #digitaltransformation must be underpinned by a culture of "think customer"#futureofwork #EmployeeExperience https://t.co/TXg6Z6ebjD
— Hana (@Hana_ElSayyed) June 23, 2022
A4: I dug a bit into this with my last answer. In short, gamification and adapting technologies that employees are genuinely interested in learning such as #metaverse. #NFT related reward for work achievements and milestones rather than plastic plaques can do wonders https://t.co/mpWmIEPdAO
— Adnan Yunus (@udnaan) June 23, 2022
Q4 Employees need tools to be productive, well-connected & to maximise the benefit of their office. Technology can remove daily hassles (booking desks, parking spaces, getting help, reporting issues, managing visitors - @spaceos_tech ) @CIOStraightTalk #STinsights @spaceos_tech https://t.co/bVEM5M2N0B
— Maciej Markowski (@MMWorkplace) June 23, 2022
A4. Business must invest in empowering their employees to confidant on #socialmedia internally & externally. This will create efficiencies & #CustomerExperience with a real revenue impact #STInsights @CIOStraightTalk #leadership #futureofwork #socialselling #digitaltransformation https://t.co/Sg8dUR2ovK
— Tim Hughes 提姆·休斯 (@Timothy_Hughes) June 23, 2022
Now that we know what strategies to implement for EX, let's look at who should be in charge of maintaining CX.A4: Much of #employeeexperience reflects directly into #customerexperience.
— Dion Hinchcliffe (@dhinchcliffe) June 23, 2022
To maximize former for latter:
- Reduce all friction in common/key #ex processes
- Allow workers to swarm to solve customer issues
- Provide #autonomy to meet #cx needs@CIOStraightTalk #STinsights https://t.co/wcJAx1ih4K
Who is responsible for EX? Here's what our experts think about it.Keep shooting YOUR questions using #STinsights. Here’s our final formal question to the panel. #Tweetchat pic.twitter.com/RglKzXeuNg
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
A5. #EmployeeExperience is the responsibility of all levels of management, starting with the CEO, as that will have a direct impact on your #CustomerExperience
— Avrohom Gottheil #SiemensAtCollision (@avrohomg) June 23, 2022
As the saying goes, "You take care of your employees and they take care of your business" @CIOStraightTalk #STinsights
#EX is everyone's business!!#futureofwork #EmployeeExperience https://t.co/bPnnRihLMe
— Hana (@Hana_ElSayyed) June 23, 2022
A5: I now believe that best-in-class orgs should structure at top level for rapid change around the top three value streams in the org:
— Dion Hinchcliffe (@dhinchcliffe) June 23, 2022
- #Customerexperience
- #Employeeexperience
- #Supplier/#PartnerExperience
So yes!@CIOStraightTalk #STinsights#cio #chro #cco #cpo #cspo https://t.co/4gMC7Yljxh pic.twitter.com/gzGa0oBUVA
It needs to owned at board level and across functions - companies where it's only held by Chief Experience Officer will... never have truly happy customers.@CIOStraightTalk
— Maciej Markowski (@MMWorkplace) June 23, 2022
#STinsights @spaceos_tech https://t.co/pcnCXNjFTG
“Q5” The scope of experience has evolved rapidly to the extent that it is now a shared goal among departments within an organization. IT, HR, Admin, Facilities, Business are all responsible for creating an equitable employee experience #STinsights @CIOStraightTalk https://t.co/u4uJ8N2kim
— Rakshit (@Rakshitghura) June 23, 2022
Before we conclude, we'd like to thank our panelists for this insightful exchange of ideas. Stay tuned for more entertaining and educational tweet chats!A5. #EmployeeExperience needs to be owned by the Board it is a top down and bottom-up strategy - The only USP of a business today is it's people and any #DigitalTransformation must place people front and centre #STInsights @CIOStraightTalk #leadership #futureofwork #socialselling https://t.co/MPEA8rI785
— Tim Hughes 提姆·休斯 (@Timothy_Hughes) June 23, 2022
A big thank you to our Power Panel for their #STinsights and those who joined us for this exclusive #Tweetchat @udnaan @avrohomg @dhinchcliffe @Hana_ElSayyed @MMWorkplace @Rakshitghura @Timothy_Hughes pic.twitter.com/x43fhEKaKh
— CIO Straight Talk (@CIOStraightTalk) June 23, 2022
