Lorene Miller

Managing Director, Customer Service Re-Platform
Southern California Edison

Lorene is a utility executive with over 20 years of leadership experience in Customer Service and Information Technology. She has managed large operations and complex projects requiring strong integration of business and technology. 

In this interview, Lorene discusses: 

  • How technology is changing the utilities industry 
  • How Southern California Edison is delivering a differentiated customer experience 
  • Importance of the Women’s Forum she leads at SCE
  • The best advice she has received in her career
  • Her technology predictions for the near future