Allow us to introduce you to our Power Panel of thought leaders.Our agenda today is to discuss how new skills and digital enhancement change the working culture in #FinancialServices sector. Don’t forget to use the hashtag #STinsights. Visit https://t.co/16ERZxIgDz to join the #Tweetchat. #OneHCL #COVID pic.twitter.com/WAAc7AxzLX
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
We kick things off by addressing the impact of the COVID-19 pandemic on the industry.We have an amazing panel with us today. We’ll be introducing them in the upcoming tweets. #STinsights. Visit https://t.co/16ERZxIgDz to join in the discussion. #tweetchat #OneHCL pic.twitter.com/EhM6PRBeXO
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
Enhancing customer experience while managing a distributed workforce is a tight rope walk.We are going live with the #Tweetchat. Here's the 1st question: In the post #COVID scenario, what are the key drivers for #transformation in the #FinancialServices industry? #STinsights #OneHCL pic.twitter.com/QzsFzXS45Z
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
A1: With rapid shift towards digital payments since the pandemic begun, the #finserv industry is now all about customer experience.
— Moin Shaikh (@moingshaikh) September 9, 2020
Key drivers: UX, CX, and Data Safety.
Those who are able to offer a smooth and secured experience, have an edge over others.#STInsights #OneHCL
A1:
— Chris Gledhill (@cgledhill) September 9, 2020
☑️ Supporting the digitally disenfranchised customers
☑️ Enabling a distributed workforce
☑️ Dealing with “new normal” regs@CIOStraightTalk #STinsights #OneHCL @RAlexJimenez @daviddoughty @MiguelGamino @JohnMogor @RahulSingh50
by all that I mean the covid19 has accelerated the push to digital faster than many companies and customers have been comfortable with. Should we embrace this and just run with it or take stock and continue with #DigitalTransformation plan A
— Chris Gledhill (@cgledhill) September 9, 2020
Support for the digitally disenfranchised will include alternatives to physical bank branches which will rapidly disappear @cgledhill #STinsights @CIOStraightTalk #OneHCL https://t.co/qKjQpKmPWI
— David Doughty (@daviddoughty) September 9, 2020
Completely agree. #Digital enablement has to be done in a socially responsible manner. @MiguelGamino @CIOStraightTalk #stinsights #onehcl
— Rahul Singh (@RahulSingh50) September 9, 2020
Depends on Plan A. If plan A is the wrongheaded approach to digitize subpar processes then a reassessment must happen.
— Alex Jiménez (@RAlexJimenez) September 9, 2020
true. For many plan A was a broad collection of "digital initiatives" with no target date. They didn't know Covid19 would force their hand
— Chris Gledhill (@cgledhill) September 9, 2020
I’m still dumbfounded by the number of banks and credit unions in the US that require a signature to open an account. Wet or otherwise, why?
— Alex Jiménez (@RAlexJimenez) September 9, 2020
The obvious answer is the move to digitalization, but hidden in that move is a much greater appetite for experimentation than anytime I have seen.
— Michael Maxwell (@drmichmaxw) September 9, 2020
Q1 Agree, appetite has increased, partially because the stakes are higher too! @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople” https://t.co/NKt5FQLwVe
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A1. While many in the industry will focus on the need for reduce and control costs, the main driver must be the changing expectations of customers for better #CX. Many FIs have been caught with digital experiences that are subpar. #STinsights #OneHCL @CIOStraightTalk https://t.co/oXMMfyIqkt
— Alex Jiménez (@RAlexJimenez) September 9, 2020
I agree @RAlexJimenez - #CX & use of technology, including #AI to improve life for customers - traditional banks will be looking closely at challengers to see where they are going - easy on-boarding & on-line access to accounts top priorities#STinsights @CIOStraightTalk #OneHCL https://t.co/IYdDQ3NyX3
— David Doughty (@daviddoughty) September 9, 2020
As #digitaltransforamtion becomes simpler, #CX is now the key driver for change. As end-user habits change, FS is witnessing a massive change, one where switching costs are low and the bargaining power of customers have significantly increased. @JohnMogor #STInsights https://t.co/nAvqCghCvM
— Rahul Singh (@RahulSingh50) September 9, 2020
A1 Digitization, automation, the rise of contactless payment, and innovative new technologies continue to drive transformation across the financial services industry @CIOStraightTalk #STInsights #MakeTechWorkForPeople @CityPossible https://t.co/hOqeuYJuDQ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
The pandemic has already accelerated the adoption of contactless payment with many retailers refusing to accept cash - imposing a 5x use limit on contactless has been a backward step though #STinsights @CIOStraightTalk #OneHCL
— David Doughty (@daviddoughty) September 9, 2020
.@MiguelGamino How are vendors reacting to the pandemic? Does this reaction revisit to the vendor risk management strategy?#STinsights #OneHCL @CIOStraightTalk https://t.co/tWqjBrFCK6
— Aayu Bajaj (@aayu_bajaj) September 9, 2020
Q1 Small businesses are prioritizing their move to online and digital commerce. And we're doing a lot to help them, including assistance with the new cyber risk realities. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/bYk1APtmYd
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Q1 We're not alone, but we are certainly focused on helping governments and small businesses modernize to create contactless and cashless payment alternatives for a host of beneficial outcomes! @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/n4QzbIJlqq
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Contactless payment, especially for low amounts will drive the cashless society - with implications for the digitally disenfranchised @cgledhill and those without bank accounts @MiguelGamino #STinsights @CIOStraightTalk #OneHCL https://t.co/bFXYysq5kh
— David Doughty (@daviddoughty) September 9, 2020
Q1 Absolutely! Very proud that for nearly a decade we've been working for financial inclusion. It's even more important now than ever before, so we've doubled-down! https://t.co/VHxQKo2e8o @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/nFAcW6WGBS
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Evolving customer expectations, increasing regulatory complexity, a heightened focus on efficiency, among other factors are driving the push for digital innovations @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/hOqeuYJuDQ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
"Computer says no" should no longer be the default excuse for poor #CX @MiguelGamino #STinsights @CIOStraightTalk #OneHCL https://t.co/RXYBjPNLwb
— David Doughty (@daviddoughty) September 9, 2020
A1 The pandemic has accelerated digital transformation in many companies across businesses processes, the domain for exchange, operating models and organizational cultural shifts. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/hOqeuYJuDQ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Of course, automation will drive major reskilling strategies.Many organisations are still relying on 30 day payment terms - often stretching beyond 90 days - with digital transformation of payment processes this will no longer be acceptable - which will benefit switched on #SMEs#STinsights @CIOStraightTalk #OneHCL https://t.co/m6eLojhS9H
— David Doughty (@daviddoughty) September 9, 2020
Sustainable transformation needs to begin with empathy as it relates to productivity in the workforce.Join in the conversation using #STinsights #OneHCL #Tweetchat. And our second question is: With the move toward #automation of many end-user tasks, what skills are required to drive the #transformation? Why these? pic.twitter.com/cigM8H9cgW
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
Financial services need to prepare their workforce to learn the art and craft of #digital. Skill enablement goes beyond just offering re-training & upskilling courses and should be strategically leveraged to enable greater collaboration across functions & departments. #STInsights
— Rahul Singh (@RahulSingh50) September 9, 2020
Recognizing the downstream impact of #automation on employee psyche, financial services must incentivize and promote upskilling & reskilling, harnessing human ingenuity to deliver efficient, effective services to their customers. @RAlexJimenez #STInsights
— Rahul Singh (@RahulSingh50) September 9, 2020
AI, machine learning, basic statistics are great skill areas to improve for #automation. In addition, I would also consider the product management and delivery methodologies for dealing with turbulent markets. #STinsights #OneHCL
— Michael Maxwell (@drmichmaxw) September 9, 2020
bit late to be preparing for digital imho. It's already happening/happened in many #finserv areas
— Chris Gledhill (@cgledhill) September 9, 2020
A2 technology: #AI & #CyberSecurity as well as #banking but most importantly digital marketing, social media and #CX - people who actually understand customers#STinsights @CIOStraightTalk #OneHCL https://t.co/VE6WQX1d9U
— David Doughty (@daviddoughty) September 9, 2020
A2:
— Chris Gledhill (@cgledhill) September 9, 2020
If you’re a robot looking to get a job in human #FinTech digital transformation, here are the skills i’d suggest you learn 🤖🎓: OCR, CV, NLG, IA, NLA, RPA, ML, NLP@CIOStraightTalk #STinsights #OneHCL @RAlexJimenez @daviddoughty @MiguelGamino @JohnMogor @RahulSingh50 https://t.co/qSNAD4NXbZ pic.twitter.com/7ZFtmJwzyE
How can financial services organizations enable their employees to pick up these new skill sets and contribute- anyone doing a good job of it?#Stinsights @CIOStraightTalk @RAlexJimenez @cgledhill @daviddoughty @JohnMogor @MiguelGamino @RahulSingh50 https://t.co/xy7QtxGHOX
— Neha Anand (@NehaAnandBrahma) September 9, 2020
@NehaAnandBrahma @PenFed has a great learning and development program. Employees who stay with the org are celebrated and training is robust to encourage this longevity. @CIOStraightTalk #STinsights #OneHCL
— John Mogor (@JohnMogor) September 9, 2020
How do you manage the transition period to upskilling especially when the business can be impatient to see results? @JohnMogor #STinsights @CIOStraightTalk https://t.co/zQHkX7w4Iq
— Neha Anand (@NehaAnandBrahma) September 9, 2020
A3 Manage objectives, expectations and enable people to rise to the occasion. We've seen a tremendous outpouring of people across the company raise their hand to step up... to help AND learn. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/DKoqqbMfLX
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Calling in consultants and third parties can fill short term gaps in skills as the organization moves to catch up. We've even seen consultants move into leadership roles when they show themselves to be good teachers. @CIOStraightTalk #STinsights #OneHCL
— John Mogor (@JohnMogor) September 9, 2020
A2 The pandemic has accelerated automation and workforce adaptability. Skills in cloud computing, software engineering, cybersecurity, digital development, data analytics and deep learning are invaluable @CIOStraighTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/wqi8GYe1ww
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A2. Not everyone can or will want to learn to code. The more important skill in a digital transforming organization is empathy. The ability to empathize with users, whether customers or internal users is often ignored.#STinsights #OneHCL @CIOStraightTalk https://t.co/Bqyaq39NIv
— Alex Jiménez (@RAlexJimenez) September 9, 2020
Secondly, we’re going to need more people to be able to drive and function in agile environments.#STinsights #OneHCL @CIOStraightTalk
— Alex Jiménez (@RAlexJimenez) September 9, 2020
good answer
— Chris Gledhill (@cgledhill) September 9, 2020
I agree with that too@RAlexJimenez! @Penfed we have seen members moving to mobile apps for more and more services and I expect that to accelerate as fewer people want to have face to face contact. @cgledhill #STinsights #OneHCL
— John Mogor (@JohnMogor) September 9, 2020
Q2: UX is going to make the difference for successful automation. If systems aren't easy to use the call volume at call centers will increase and negate your efforts. @CIOStraightTalk #STinsights #OneHCL
— John Mogor (@JohnMogor) September 9, 2020
A2 As we cope with a new work environment, we must also focus on empowering the workforce to thrive in the jobs of the future and achieve inclusive, equitable progress. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/wqi8GYe1ww
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A2 The pandemic has accelerated automation and workforce adaptability. Skills in cloud computing, software engineering, cybersecurity, digital development, data analytics and deep learning are invaluable @CIOStraighTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/wqi8GYe1ww
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A2 In addition to digital skills, interpersonal skills like teamwork, motivation, and empathy are essential. Communication and collaboration are vital in strengthening the ties between the organization and people. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/wqi8GYe1ww
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Next, our panel takes on the challenges that lie on the path to an upgraded workforce." interpersonal skills like teamwork, motivation, and empathy are essential"
— Chris Gledhill (@cgledhill) September 9, 2020
until the bots take over the show! pic.twitter.com/Uw2nNbr63W
Empowering employees with the right tools and new ways of working is critical for success.Time for our third question: What are the key challenges in helping employees acquire the needed #skills? Keep the questions coming! Join the conversation using #STinsights #Tweetchat #OneHCL pic.twitter.com/INGH86wk1j
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
A3: In the Work-from-home and learn-from-home era, organizations do provide tools and resources to reskill and upskill their employees.
— Moin Shaikh (@moingshaikh) September 9, 2020
However, a key challenge is a need (or lack thereof) for a significant motivator for employees to continue their learnings.#STInsights
Current investments in skill development are not enough. Financial services must shift their emphasis to #nextgen technologies that push employees to adopt a new approach to battle fraud, money laundering, meet regulatory compliance and reduce operational costs. #STInsights
— Rahul Singh (@RahulSingh50) September 9, 2020
#Innovation & #incubation of ideas, processes and skill development models will be critical, as firms continuously learn and re-learn in these dynamic, digital times. This will mean open communication with employees & strong stakeholder involvement. @MiguelGamino #STInsights
— Rahul Singh (@RahulSingh50) September 9, 2020
Financial services need to embrace change laterally - allowing multi disciplinary experts, social scientists and other non-technical expertise to flourish in their teams. #stinsights #onehcl
— Paresh Vankar (@VankarParesh) September 9, 2020
I agree
— Chris Gledhill (@cgledhill) September 9, 2020
There are still quite a few financial services organisations on #lastgen technology - the gulf between them and the #FinTech start-ups may be just too great @RahulSingh50 - not all will survive#STinsights @CIOStraightTalk #OneHCL
— David Doughty (@daviddoughty) September 9, 2020
A3. The biggest challenge is thinking outside of the paradigm that everyone needs to code in a digital future. People’s experiences can be leveraged in an agile organization that is focused on the very best UX possible.#STinsights #OneHCL @CIOStraightTalk https://t.co/WLs9ZTHNJ6
— Alex Jiménez (@RAlexJimenez) September 9, 2020
In fact, with the continuing use of low-code or no-code platforms the organizations that focus on improving CX will be better off than the organizations that deploy a ton of coders without a plan to improve CX. #STinsights #OneHCL @CIOStraightTalk
— Alex Jiménez (@RAlexJimenez) September 9, 2020
The key will be to bring humanity to digital and only humans can do that. AI is far away from being able to understand how humans think. #STinsights #OneHCL @CIOStraightTalk
— Alex Jiménez (@RAlexJimenez) September 9, 2020
A3:
— Chris Gledhill (@cgledhill) September 9, 2020
Biggest challenge will be whether employers find it quicker and cheaper to retrain their existing workforce or hire in new staff with the right skills. Harsh but true. @CIOStraightTalk
#STinsights #OneHCL @RAlexJimenez @daviddoughty @MiguelGamino @JohnMogor @RahulSingh50 https://t.co/rfV7amdxEu
A3 shortage of skills, particularly in #AI & shortage in trainers to move staff from face-to-face #CX to digital - also staff need to be helped with #WFH especially #mentalhealth issues of working remotely#STinsights @CIOStraightTalk #OneHCL https://t.co/Jb4D5c9uHA
— David Doughty (@daviddoughty) September 9, 2020
Q3: Organizational culture can make a huge difference when major changes need to take place. Moving as a team through phases of change, freezing and unfreezing has shown promise @PenFed. @CIOStraightTalk #STinsights #OneHCL
— John Mogor (@JohnMogor) September 9, 2020
Technology disruption continues to drive the need to reskill. Training programs that align with organizational objectives AND tailored to meet employees’ strengths and career goals are critical success factors. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/ezRLFIRMCZ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Companies must invest in skilling talent to teach digital data skills, problem-solving and continuous learning. Keeping it short and achievable so workers can learn real skills is key to sustainable progress @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/ezRLFIRMCZ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A3 Employees battle conflicting priorities and time constraints. Any training program should strongly incentivize employees to participate and demonstrate how skills are immediately applicable to their day-to-day. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/ezRLFIRMCZ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A3 At @Mastercard, every employee in Operations and Technology, our largest global pool of employees, is given 100 hours a year, that’s two hours per week, to dedicate to learning. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/ezRLFIRMCZ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A3 Setting aside two hours of training has catalyzed a culture where leaders invest in the future of their teams. This helps future proof the business and ensures we have the in-house capabilities to thrive @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/ezRLFIRMCZ
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
.@MiguelGamino That’s a great initiative. How important it is for the organisations to tie up with universities and professionals for training? @CIOStraightTalk @JohnMogor @daviddoughty @cgledhill @RAlexJimenez @RahulSingh50 #Stinsights #OneHCL https://t.co/s22JsqJ5UN
— Aayu Bajaj (@aayu_bajaj) September 9, 2020
Next, we discuss how organizations can integrate digital for enterprise resilience.A3 Those partnerships with learning institutions, programs and professionals are certainly accelerators. Together we go far! @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/nLCyJGZrsI
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Clearly, normalizing a remote workforce has to come first as enterprises continue to pursue better user experiences amidst an evolving paradigm.A big shoutout to everyone on our panel. Here’s our fourth question: What are elements of the resilient digital foundation needed by #FinancialServices organizations? Join the conversation using #STinsights #Tweetchat #OneHCL pic.twitter.com/SrnaG83zzM
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
Financial services need to anticipate & meet the needs of customers and employees, with high agility in execution, radically increase #GTM speed & efficiency by optimizing operations and achieve organizational resilience through scale, speed and flexibility @JohnMogor #STInsights
— Rahul Singh (@RahulSingh50) September 9, 2020
They need to create & deliver apps across multi-cloud, multi-platform infrastructures, ensuring integration of an increasingly diverse app portfolio & expanding array of environments, which will empower employees to work efficiently and securely, anywhere, anytime. #STInsights
— Rahul Singh (@RahulSingh50) September 9, 2020
+1 for distributed workforce being the new normal
— Chris Gledhill (@cgledhill) September 9, 2020
A4. A laser-focus on user experience and in an environment of constant change. To make that happen there has to be strategy and leadership that is fully aligned with such an organization. There is no room for legacy thinking.#STinsights #OneHCL @CIOStraightTalk https://t.co/9lxyZY3zDQ
— Alex Jiménez (@RAlexJimenez) September 9, 2020
A4:
— Chris Gledhill (@cgledhill) September 9, 2020
Digital leadership, digital at the top, digital by example, digital board, digital CxOs…
can’t emphasise enough - an org won’t go digital if its not digitally led!@CIOStraightTalk
#STinsights #OneHCL @RAlexJimenez @daviddoughty @MiguelGamino @JohnMogor @RahulSingh50 https://t.co/eLzfZ5otEH
Couldn't agree more @cgledhill boards need to become more digitally savvy - this will come from greater #diversity at the top & in the workforce - leaders also need to revisit their core purpose & business model to see if still viable#STinsights @CIOStraightTalk #OneHCL https://t.co/xVfz7DqVfA
— David Doughty (@daviddoughty) September 9, 2020
A4 Our payments infrastructure, applications and services are the fabric of a thriving economy – and have been essential during this global crisis, as more people have turned to contactless payments and e-commerce. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/XEiEWsiJal
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A4 Customer priorities and touch points are changing rapidly, and the massive shift to WFH poses a major cybersecurity risk. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/XEiEWsiJal
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A4 Investing in AI and advanced network security measures and threat intelligence is critical to staying ahead of cybercriminals and maintaining customer trust. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/XEiEWsiJal
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Employees need access to corporate networks and sensitive data that if compromised could place the organization at risk. We have to adjust security measures to accommodate for a remote-majority workforce. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/XEiEWsiJal
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
Excellent point.
— Moin Shaikh (@moingshaikh) September 9, 2020
WFH has brought upon a new challenge for enterprises - security their remote set ups.
Org. should provide critical #cybersecurity training to employees regardless of their roles & responsibilities.
Because, "security is a shared responsibility." #STinsights
All companies need to practice good cyber hygiene to reduce risks and protects against cyber-attacks. Protect data assets by quantifying cyber risks, prioritize cybersecurity initiatives on a risk/return calc. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/XEiEWsiJal
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
And finally, we glean some insights from real-world examples of innovation and change.A4 practice for the breach – because it will likely happen, prevent the attack by enabling employees and contractors to become the first line of defense @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/XEiEWsiJal
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
There is much to be learned from the digital retail industry.Here’s our final formal question: What best practices do you see among leading organizations in other industries that #FinancialServices firms can take inspiration from? Keep shooting YOUR questions, using #STinsights #OneHCL pic.twitter.com/hkPF0HGQ6u
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
A5. FIs should look at online-focused retailers. There should be a user experience obsession, focus in outcomes not products, and application of design thinking in their strategy and product development processes. Think @Apple or @Nike.#STinsights #OneHCL @CIOStraightTalk https://t.co/MaFO1StxQy
— Alex Jiménez (@RAlexJimenez) September 9, 2020
A5: The time to repair a roof is when the sun is shining. #FinServ firms are panically reactive to #covid19. There will be future black swan events. Expect the unexpected and don’t be caught with your digital pants down next time! @CIOStraightTalk #STinsights #OneHCL #fintech https://t.co/cwvTcd6hvR
— Chris Gledhill (@cgledhill) September 9, 2020
A5 @amazon get it right, give the customers what they want, no quibble returns @Apple - great designs inspiring customer fans#STinsights @CIOStraightTalk #OneHCL https://t.co/xlCliuPNai
— David Doughty (@daviddoughty) September 9, 2020
A5 Continuous learning and dev can help organizations introduce new skills and boost performance, but also create an inclusive workforce - the virtual work environment can level the playing field for everyone. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/RMvaGt1Dwx
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A5 Companies should build retraining programs around insights into its own workforce. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/RMvaGt1Dwx
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A5 @Amazon made the commitment to retrain a third of its US workforce by 2025 in order to cope with the impacts of automation. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/RMvaGt1Dwx
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A5 @ATT developed a program where workers can assess their skills, then pursue short-term certificates or small degrees taking up to a year to complete. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/RMvaGt1Dwx
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
And that wraps things up. Thanks to our panel for their insights and expertise. See you next time!or master’s degrees in fields like computer science and data science offered in partnership with collegiate institutions. Most classes and credentials are paid for by the company.
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
A big thank you to our Power Panel for their #STinsights and those who joined us for this exclusive discussion on our #Tweetchat #OneHCL #COVID #FinancialServices @RAlexJimenez @cgledhill @daviddoughty @MiguelGamino @JohnMogor @RahulSingh50 pic.twitter.com/bvXHhg7jSy
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020
Thank you to the wonderful power panel and everyone for a lively, insightful conversation.
— Moin Shaikh (@moingshaikh) September 9, 2020
Looking forward to hearing from you all on the next #STinsights
thanks good chat. 👏
— Chris Gledhill (@cgledhill) September 9, 2020
— Alex Jiménez (@RAlexJimenez) September 9, 2020
Thanks for the opportunity to engage in the really important conversation. Now is the time to accelerate toward inclusive growth and prepare everyone to prosper. @CIOStraightTalk #STInsights @CityPossible #MakeTechWorkForPeople https://t.co/IFXcp5ygNS
— Miguel GAMIÑO Jr. (@MiguelGamino) September 9, 2020
We’ll close the #Tweetchat with a white-paper by @hcltech in collaboration with the University of St. Gallen, Switzerland on “Effect of Technology on Talent” https://t.co/z5mZcUHDjO. #STinsights #Tweetchat #OneHCL
— CIO Straight Talk (@CIOStraightTalk) September 9, 2020