Quote of the Week/Number of the Week
The number of customer service operations that will use virtual customer assistants or chatbots by 2020
“Digital transformation requires collaboration and a joint set of initiatives that combine business and technology. As such, IT must be involved much earlier in process, whether it comes to developing new products and platforms, the planning of the launch strategy, or new pricing systems”
Anticipated US business and government tech spending in 2018
“Technology is changing quickly in our industry and the race is on. Our competitors no longer just make cars. Companies like Google, Apple, and even Facebook are what I think about at night because after all, we didn’t start out by making cars either!”
The industrial control and factory automation market is expected to reach $202.42 Billion by 2020.
“So far, most people think about cyber in terms of having a credit card stolen. What you’re talking about now is a nuclear attack: If you can’t get to the ATM and get it to work."
Global enterprise security spending in 2018
“It’s very easy to get captivated and fall in love with the tech but you have to take a step back and say to yourself, ‘Is this actually helping people, individual customers, and is it helping society?"
Worldwide spending on Internet of Things in 2018
"We thought about how technology could help us create that one-on-one personalized messaging outside of the bar without having to hire 1,000 people to respond to individual guests… That's where the power of chatbot technology comes into play"
The size of the home automation system market in 2022
“We lead people, not projects”