Lorene Miller | Straight Talk

Lorene Miller

Managing Director, Customer Service Re-Platform Program
Southern California Edison

Professional background:  Lorene is leading a CIS Replacement transformation project at Southern California Edison, where she has held numerous management and executive positions. When the California electric industry restructured in 1998, Lorene designed new business processes for SCE and spearheaded implementation of the primary metering, billing, and customer-supplier-interface functions. As Billing Manager during the California Energy Crisis of the early 2000s, she was responsible for implementing historic rate changes while billing and collecting over $9 billion in annual customer revenue. In 2006, she established the Enterprise Resource Planning program office that oversaw the largest SAP utility implementation in the country.

Education: B.S. (Computer Science), California State University, Los Angeles; M.S. Leadership and Management), University of La Verne.

Irwindale, CA