Gartner predicts that 85 percent of all customer service interactions will be powered by chatbots by 2020, with over 50% of companies spending more every year to develop this arena by 2021. Disruptive technologies such as artificial intelligence, natural language processing, are constantly evolving to be matured foundational tools for business excellence. Customers today are relentless in their demand for superlative, seamless experiences which smart voice assistants (such as Alexa and Siri) and text-based chatbots (such as Facebook messenger) are beginning to provide. Customers seek immediacy with emphasis on swift solutions in real-time and having a bot as your trusted ally becomes increasingly important.
Let’s take a look at 6 fascinating chatbots deployed in the world:
Bots Streamline Human Resources
Chatbots are leveraged innovatively in recruitment which ensures efficiency in the hiring process, as they play a crucial role in screening, recruitment, and administrative stages, thus accelerating the process. This potential to serve as an ‘ideal assistant’ for the HR department helps grow the throughput of the HR pipeline and transform the recruitment cycle.
Companion robot for seniors and patients helps them deal with social isolation and loneliness. Elderly people are most susceptible to varied ailments fueled by feelings of loneliness as they struggle to even have basic conversations. These bots engage the elderly at a social, mental and emotional level. These digital voice assistants have a vast potential of helping the seniors stay healthy.
From timely diagnosis of medical conditions for patients and physicians to better help in medical emergencies, and overall medical management, health bots ease the burden on medical professionals by stepping in several situations.
Chatbots as encyclopedias was once an idea which is now a possibility – giving vast data a voice. This can transform the way people request for and consume information. This changes the way we search for data, from sifting through links from a search engine to a definitive answer to any query.
This new wave of bots are changing the typical interface of communication between people and machines. Visual chatbots revolutionize conversation by using visual cues to make on-point advice, make suggestions, and navigate consumers through their online journey, etc.
According to 3C Interactive, 40 percent of millennials admit using a chatbot daily, mostly as their virtual guide. As virtual travel agents, these chatbots simplify traveling for today’s travel consumer who is keen to have a range of travel experiences hassle-free.