The only way organizations can compete in today’s increasingly digital landscape is to place customer experience at the heart of their agenda. A McKinsey report estimates 375 million workers or approximately 14 percent of the global workforce will need to retrain on existing skills and occupational categories to be able to adapt to digital transformation. Adopting digital disruption and leveraging all digital capabilities is no longer an option, but a necessity to scale up the workforce rapidly.

Let’s take at the top ways for organizations and leaders to digitally scale workforce in the industry:

Build a culture that talks digital

Organizational culture matters. With the rise in communication channels and on-the-go connectivity, acquiring, managing and sustaining work is constantly changing. Digital transformation technologies impact the new working culture in a positive way with workers utilizing them to communicate, collaborate and also maintain a great work-life balance. Digital transformation calls for a renewal of values and business leaders need to shed the old ways and embrace this shift in cultural paradigm. To realize the benefits, a proactive approach to culture change is needed. 

Adopting Agile and DevOps

Agility means reducing wasteful processes, empowering employees; making organizations more efficient and streamlined. Ayman Sayed, president and chief product officer, CA Technologies said, “The pressure is on to make all parts of an organization as flexible as possible when responding to changing customer demands, user expectations, regulatory changes and – most important of all – market opportunities,” He further added, “Business leaders need to be aggressive and intentional about driving adoption of agile and DevOps within their organizations. The success of their business depends on it.” No company can be completely immune to the range of IT digital transformation and needs to look at new ways of working to sustain in this arena.​

Upskilling the Workforce

McKinsey research states that the trend towards automation and AI adoption will create a shift in skill sets within the workforce. Technology is deeply embedded in today’s business arena and is key to overcome new challenges. However, the current lack of skills proves to be a great hurdle in the digital transformation process. Businesses need to reprioritize their long term goals along side technology adoption to focus on upskilling the workforce which is inevitable to thrive in the age of automation and rapid digitalization with the right learning and training support.