Joel Austin, VP and CIO at Oncor Electric, on the role of IT in creating business value | Straight Talk

Joel Austin, VP and CIO at Oncor Electric, on the role of IT in creating business value

Joel Austin
Vice President and Chief Information Officer
Oncor Electric Delivery

Oncor Electric Delivery Company is the 6th largest transmission and distribution electric utility in the United States and the largest in Texas. Apart from offering direct delivery service to end-users, Oncor also offers transmission grid connections to other electricity distribution companies, cooperative, and municipalities.

Joel Austin has more than 30 years of experience in the energy, finance, and software Industries including roles at lnformix, ENSERCH, Deloitte & Touche, and Texas Utilities. Austin has held a number of leadership positions in business operations, IT, and management consulting roles. Austin holds a Bachelor’s degree in Accounting and Business Administration from the University of Kansas and a Master’s in Business from the University of Missouri.

Key takeaways from Joel’s interview: 

Big Data Enriches Customer Experience

Efficient data integration and deploying analytics has eliminated potential outages across the electricity system and enhanced customer satisfaction. Integrating varied data points has enabled accuracy, the integrity of the data and timelines for delivery.

Overcoming Cyber Security Challenges

Ongoing threats call for stringent cybersecurity programs to protect the organization.  A strong infrastructure is critical for responsiveness and predictability during contingencies. Communications with various levels of government and industries ensure the right investment decisions when it comes to what technologies are to be deployed to protect the enterprises. 

Role of the CIO in the 21st Century

CIO’s are the leaders of business transformation today. IT projects are now Business Transformation projects, which require CIOs to bring different functions together from across the enterprise.

For more in-depth insights watch the video above.

Connect with Joel.