Professional background: Chris McGugan is the Senior Vice President of Solutions & Technology at Avaya, leading technology strategy development to guide future investments. His focus is on assessing customer needs, market trends and how new and emerging technologies can drive value and improved customer experience as part of the digital transformation in communications that Avaya is leading. Chris has 25 years of experience in communications technology and a wealth of contact center, cloud and IoT expertise. In earlier positions at Avaya, he was Vice President of Emerging Products and Technology, and of Contact Center Solutions and Marketing. Chris holds several board advisory positions at technology companies globally.
Education: BS (electrical engineering), North Carolina State University.