Taking Charge of Both IT and Technology Strategy

There used to be a clear division of responsibilities between the Chief Information Officer (CIO) and the Chief Technology Officer (CTO). The former had an operational role, ensuring that the IT infrastructure ran smoothly and optimally. The latter was primarily responsible for developing a technology strategy for the enterprise and, in some organizations, for the development of technologies supporting the business.

Today, with the increasing importance of technology—both technology that is used to run the business and technology that is used as the business—the clear division of labor between a CIO and a CTO has become blurred. The titles are used interchangeably and, in many cases, either of these titles denote a senior executive who is in charge of both IT and technology strategy and development.

A couple of months ago, we noted the appointments of CTOs responsible for both IT operations and R&D activities. In April, the CIO of United Parcel Service Inc. (UPS), Juan Perez, has added engineering to his responsibilities. Perez, now the company’s chief information and engineering officer, will oversee a group of 15,000 information technology and engineering employees.

As part of the restructuring, CIO Journal reports, UPS has created an Advanced Technology Group, comprising employees who specialize in robotics, advanced mathematics, artificial intelligence and application development. They will work with the engineering and IT organizations as well as academic institutions to develop technologies that will improve efficiencies, customer service and reduce costs.

That today the CIO and CTO titles are used interchangeably in many situations to designate a position of responsibility for both the management and development of technology that is used to run the business and create new business opportunities was underscored by the appointment in April of Barclays’ CTO Ian Penny as CIO for the Hiscox Group, a global insurance company.

Reporting to CEO Bronek Masojada, Penny brings “expertise in leading all aspects of IT including strategy, development, engineering, operations and programme execution,” said the company in a statement. His responsibilities at Barclays, and before that at JP Morgan, included IT infrastructure development, cloud computing initiatives, and “designing platforms for risk analytics, cloud development, and high-volume customer channels.” Said Penny: “I am pleased to be joining Hiscox at a time when there is significant investment to support the business evolution. Technology will be a core partner in the execution of the strategy, whether that be digital customer journeys or data analytics.”

In other recent appointments and career moves:

Procter & Gamble has appointed Javier Polit as CIO, reporting to Julio Nemeth, president of Global Business Services. Previously, Polit was group CIO at Coca-Cola's Bottling Investments Group.

North Carolina Governor Roy Cooper has named Eric Boyette to serve as the state's CIO. Previously, Boyette served as CIO for the state’s Department of Transportation and as acting commissioner for the Division of Motor Vehicles.

Alaska Governor Bill Walker has appointed Bill Vajda as the state’s first CIO, responsible for the Office of Information Technology (OIT). Previously, Vajda has served with the National Security Agency, Internal Revenue Service, the White House and NATO, and worked as a city manager for Marquette, Michigan.

Building materials supplier 84 Lumber Co. has appointed Paul Yater as its first CIO, reporting to 84 Lumber’s president and owner Maggie Hardy Magerko. Previously, Yater was CIO and a senior vice president at GNC Holdings Inc. and also served as vice president of application development, and director of supply chain systems, at Dick’s Sporting Goods Inc., as well as a business systems manager at H.J. Heinz Co.

Barclaycard has appointed Shelton Shugar as CIO, reporting to Roy Aston, CIO, Barclaycard International. Previously, Shugar served as vice president, Enterprise Cloud Services with Hewlett Packard Enterprise and has held positions at CA Technologies, Yahoo!, eBay, Homestore, Verisign, The Thomson Corporation, and AOL.

Options Clearing Corporation (OCC) has appointed David Hoag as senior vice president and CIO, reporting to John Davidson, OCC’s President and Chief Operating Officer. Previously, Hoag was CTO at Halo Investing and has also held senior level positions at NextTier Education and CME Group.


MidSouth Bank has appointed Kade Peterson as CIO.

ABT Associates has appointed Jorge Elguera as CIO.

Milton Keynes, England-based Domino's Pizza (Europe) has appointed Barry Wiech as CIO.

Abingdon, England-based RM Education has appointed Duncan Atkins as CIO.

TMX Finance has appointed Bill Kontgis as CIO.

Avalere Health has appointed Scott Peterson as CIO.

London, England-based Rolls-Royce has promoted Paul Stein from Director, Research & Technology to the role of Chief Technology Officer (CTO).

Stockholm, Sweden-based SJ has appointed Clas Artvin as CIO.

Plaza Home Mortgage has appointed Eric Macwan as vice president and CIO.

VF Corporation has appointed Sandra Harris as CIO.

Nokia, Finland-based Nokian Tyres has appointed Frans Westerlund as CIO.

Employers Insurance has appointed Tracey L. Berg as executive vice president and CIO.

Fuze has appointed Chris Conry as CIO.