Director of Strategy and Customer Experience , Etisalat
Professional Background: Abid Mustafa is a seasoned ICT professional with over 24 years’ experience in Digital Transformation, IT, Operations, Project Management, Strategy, and Customer Experience, with special expertise in RPA, robotics and AI. He is well versed in different aspects of the telecommunication industry and has worked for a number of operators in Europe and the MENA region. Mustafa is also the author of In the Age of Turbulence: How to make Executive PMOs Successful (ISBN: 1482740621), which is available both in paperback and Kindle format.
Education: BSc, Electronic Engineering, King’s College, London University