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5 Use Cases of Humans Working with Smart Machines
In Only Humans Need Apply: Winners and Losers in the Age of Smart Machines, Tom Davenport and Julia Kirby suggest multiple ways by which humans and computers can combine their strengths to achieve great results. Here are 5 instances of human-machine collaboration in the enterprise.
North Carolina’s Innovation Center (iCenter) is using chatbots to aid IT help desk personnel, freeing them up to focus on more strategic tasks.
KLM is using a natural language processing (NLP) and machine learning solution to suggest answers to inquiries received through social media to customer service staff.
GE is using AI to assist technicians by precisely position cameras to determine the cause of an equipment malfunction and find the resources the technicians need.
John Hancock Financial is using machine learning to help financial analysts and portfolio managers make quicker decisions by providing them with “Google on steroids.”
UBS is using artificial intelligence to automate processes across the entire IT stack.