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5 Enterprises Experimenting With Virtual Assistants
Enterprises in a variety of industries are developing and launching virtual assistants and chatbots—intelligent software agents that can hold voice or text conversations with customers and employees. Here are 5 examples.
In 2017, Starbucks will let its customers place orders via voice command or messaging to a virtual barista, My Starbucks Barista.
UPS customers can interact with its chatbot to find nearby UPS locations, calculate shipping rates, show the location of a package, and soon, reroute packages.
Mastercard recently launched Kai, a bot for banks that makes it possible for Facebook Messenger users to check activity on their credit, debit and loan accounts and set up financial-management tools.
Ford users with SYNC 3 will soon be able to access Alexa, Amazon's cloud-based voice service, inside the car to check the weather, play audiobooks, and control Alexa enabled smart home devices.
To help customer service employees cut back on repetitive calls or calls that customers could answer for themselves online, USCIS launched Emma, a virtual assistant. It now answers 90% percent of English questions and 87% in Spanish.